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FSP name: PAK SOLUTIONS CC
FSP number: 3415
1. Introduction
In terms of the Financial Advisory and Intermediary Services Act, 2002, PAK
SOLUTIONS CC is required to maintain and operate effective organisational and
administrative arrangements with a view to taking all reasonable steps to
identify, monitor and manage conflicts of interest. PAK SOLUTIONS CChas put in
place a policy to safeguard its clients’ interests and ensure fair treatment of
clients. The key information is summarised below.
2. Our objectives
PAK SOLUTIONS CC is an authorized financial services provider, providing to its
clients advice and intermediary services on long-term insurance, investments,
short term and healthcare products. Like any financial services provider, PAK
SOLUTIONS CC is potentially exposed to conflicts of interest in relation to various
activities. However, the protection of our clients’ interests is our primary concern
and so our policy sets out how:
• we will identify circumstances which may give rise to actual or potential
conflicts of interest entailing a material risk of damage to our clients’
interests;
• we have established appropriate structures and systems to manage those
conflicts; and
• we will maintain systems in an effort to prevent damage to our clients’
interests through identified conflicts.
3. Conflict of interest
PAK SOLUTIONS CC strives towards ensuring it is able to appropriately and
effectively identify and manage potential conflicts. It may manage potential
conflicts through avoidance, establishing confidentiality barriers or by providing
appropriate disclosure of the conflict to affected clients.
In determining whether there is or may be a conflict of interest to which the
policy applies, PAK SOLUTIONS CCconsiders whether there is a material risk of
damage to the client, taking into account whether PAK SOLUTIONS CCor a PAK
SOLUTIONS CCemployee –
• is likely to make a financial gain, or avoid a financial loss, at the expense of
the client;
• has an interest in the outcome of a service provided to the client or of a
transaction carried out on behalf of the client, which is distinct from the
client's interest in that outcome;
• has a financial or other incentive to favour the interest of another client or
group of clients over the interests of the client;
• receives or will receive from a person other than the client, an inducement in
relation to a service provided to the client in the form of monies, goods or
services, other than the standard commission or fee for that service .
Our policy defines possible conflicts of interest as:
• conflicts of interest between PAK SOLUTIONS CCand the client;
• conflicts of interest between our clients if we are acting for different clients
and the different interests conflict materially;
• holding confidential information on clients which, if we would disclose or use,
would affect the advice or services provided to clients.
4. Management
The measures PAK SOLUTIONS CChave adopted to manage identified conflicts
are summarized below. We consider them appropriate to our efforts to take
reasonable care that, in relation to each identified potential conflict of interest,
we act impartially to avoid a material risk of harming clients’ interests.
• Procedures:
We have adopted appropriate procedures throughout our business to
manage potential conflicts of interests. Our mandatories and employees
receive guidance and training in these procedures and they are subject to
monitoring and review processes.
• Confidentiality barriers:
Our mandatories and employees respect the confidentiality of client
information and disclose or use it with circumspect. No such information may
be disclosed to a third party without the written consent of a client.
• Monitoring:
The key individual in charge of supervision and monitoring of this policy will
regularly provide feedback on all related matters.
• Inducements:
Inducements from third parties in relation to a service provided to clients are
acceptable to PAK SOLUTIONS CConly if they are appropriately disclosed to
clients and if it is either the payment of a normal fee or commission to
continue the quality of our services to clients and does not impair our duty to
act in the best interest of clients.
• Gifts:
PAK SOLUTIONS CCemployees will not accept any gifts other than those
considered normal in their line of business. Excessive gifts from clients may
result in a conflict of interest, which we are committed to avoiding.
• Disclosure:
Where there is no other way of managing a conflict, or where the measures
in place do not sufficiently protect clients’ interests, the conflict will be
disclosed to allow clients to make an informed decision on whether to
continue using our service in the situation concerned. In all cases, where
appropriate and where determinable, the monetary value of non-cash
inducements will be disclosed to clients.
• Declining to act:
We may decline to act for a client in cases where we believe the conflict of
interest cannot be managed in any other way NDER CONSTRUCTION
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